
I’ve resisted the temptation to tell the story of the washing machine. Not because it’s unworthy of telling. But because so many expats come to Holland and end up complaining about this random thing or that, which is different from The Way Things Are Back Home. And you just have to wonder if any of them have ever ventured beyond their borders before, to discover the world out there where people Do Things Differently.
The washing machine story, though, has grown from a mere Cultural Difference to an Unmistakable Bizarreness. And the impulse to relate the tale has shifted from Quaint Curiosity to Downright Moral Obligation.
The washing machine, you see, is a thing unto itself. It’s a German-made Bosch Something-or-Other, model number WOL-Whatever. Not unlike many other European washing machines, our trusty Bosch is compact, has a centrifuge drum that rotates through a central area that fills with water for pre-rinsing, washing, rinsing and spin-dry. It tends to use far less water than its U.S.-made counterparts, both due to its smaller size and design.
Thing is, the Bosch comes with several other Features that elude its marketing materials or owner’s manual:
1. The I-Can’t-Believe-It’s-Not-a-Jackhammer feature
After the final rinse cycle, the Bosch begins the spin cycle to force water from the clothes inside. The spin utilizes the machine’s centrifuge function, whereby the drum containing the clothes rotates at high speed like a hamster wheel and the water is effectively compelled out.
The unadvertised Feature here is that, once the spin cycle starts, the machine literally begins an ever-escalating process of bouncing, rattling and whopping in place. The Bosch’s four tiny leg supports slam with increasing frequency and force on the floor tiles, generating an incessant, rapid, whamming din that’s something of a cross between a jackhammer and automatic small arms fire.
As the parents of small children, it’s not unusual for Josy and me to need to throw in a load of laundry later in the evening. Or to multitask while working in the home office, in the room next door to the Bosch. And, needless to say, firing up a jackhammer at 10pm is a wonderful way to build close ties with your neighbors. It’s also quite handy for background noise while on the phone for work – “Matt, good to hear from you. Say, how’s that remodel going…?”
So we figured we’d do something about it...
2. The “Hey-ho, Weigh the Thing Down!” feature
Had no idea what to do, really, until we caught sight of a large concrete block in the attic. “Look, honey, a large concrete block. Seems odd they’d store a large concrete block up here on the top floor. Now, what on earth would this be used for... Hey, wait a minute!”
After a bit of trial and error, we seem to have largely perfected our Bosch stabilizing mechanism. The method goes something like this. Lay a plastic non-skid pad on top of the washing machine. Place the lid of the wicker laundry hamper upside-down on top of the pad. Inside the lid, gently heave one spare concrete block weighing approximately 30 pounds.
Be sure to adjust the washing machine’s quirky centrifuge cycle so that it rotates at 800 rpm. The danger here is that the higher 900, 1000 or 1200 rpm settings have been proven to result in the non-skid pad losing its non-skiddiness.
In turn, lack of non-skiddidity causes the upside-down wicker hamper lid to wiggle off the washing machine. The lid flips in midair. And the concrete block plummets to the unsuspecting tile floor below. An unmistakable nick in one tile bears testament to early quality assurance testing of this method.
But we’ve got it all figured out now. Slow rpm’s. Nice and easy. After all, who wouldn’t want the ability to control with surgical precision how fast their washing machine spins?
3. The “Crash Cart to the Laundry Room – The Washer’s Died Again!” feature
Every now and then, the machine just dies. All its lights go off. Its motion stops. And it becomes fully unresponsive. Did I mention that it also locks shut, effectively trapping any clothes inside, regardless of how far along the wash cycle its gone?
The first time this happened, we were shocked but also a bit relieved. Finally, we could have a mechanic come troubleshoot the crazy machine, at the landlord’s expense. Who knows, maybe they’d just haul the thing away. Well, no luck.
I called the local Bosch service center, clumsily navigated through the endless phone tree in Dutch, pressing “1” and “2” and “0” until I eventually managed to reach a human being, described the problem and made an appointment.
Just as I was about to get off the phone with the appointment scheduler, she asked nonchalantly, “Meneer (“muh-near” or sir), have you tried resetting the machine?”
Resetting the machine?
A washing machine that needs to be reset?
What was she talking about? Rebooting? It’s not like the thing was running Windows Vista.
I asked what she meant. She explained the highly complex reset process. While the quantum physics and molecular biology that underlies this action would require hours to fully explain in layman’s terms, let me attempt to paraphrase. Step 1: Unplug the machine and wait 15 minutes. Step 2: Plug the machine back in and run a new load. Step 3: Hey, look, there is no step 3.
To our dismay, it worked. Dashed were the dreams of getting a mechanic to validate on site that our machine had Features beyond what it should, all on our landlord’s tab. And the scheduler was right about everything except the 15 minutes. It actually took more like an hour. But, hey, who’s counting?
This reset process has continued to come in handy. And, with increasing frequency, the machine has needed to be rebooted several times in the last month. Who knows, if this pattern keeps up, maybe we’ll get our wish for a freebie on-site mechanic after all.
4. The “Hey, Man, I’m on European Time” feature
Last but not least, as many folks who’ve lived in Europe will tell you, European washing machines tend to take a wee bit longer than their counterparts in the New World. Sometimes up to four times as long. You think I’m kidding.
Imagine if you will… It’s the weekend. The kids are going nuts from being held captive indoors all morning by their cruel and unusual parents. You’ve made breakfast, tidied a bit around the house and just need to do a couple quick loads of laundry before taking the rugrats out to the park to let them blow off some steam. Maybe throw in a load, shower and then throw in another one. Good plan, right?
You start the load, shower, get dressed, return to the laundry room and notice the load’s still going. Well, fine, it’s just being thorough. Sure.
You spend some quality time with the kids. Read a story. Turn on some a CD of kids music with songs so catchy you’ll end up humming them all week, no matter how you try to shake them. Make a snack. And check the laundry again.
Washer’s still going.
An hour goes by and the wash is done at last. Good thing you put the machine on the “Snel” (fast) setting. The other settings actually take longer.
Because with a machine with this many Features, who wouldn’t want to savor every moment?
In a strange adaptation of The Stockholm Syndrome, whereby hostages develop empathy for their captors, we’re starting to feel a creeping fondness for the old Bosch. Never before have we had such an involved relationship with our washing machine. And even though it forces us to lay concrete on top of it in an upside-down wicker basket lid, unplug its power cord every week, and wait a full hour for each wash load to get done, these are the things that patterns are made of.
Patterns lead to habit. Habit leads to comfort. Comfort leads to the Dark Side.
Maybe we need to bring it back to Seattle with us.
Yes, Mr. U.S. Customs Officer? What is this machine among our household goods? Why, that’s a Bosch WOL-Whatever, compact, water-efficient washing machine. It’s quite something, really. Let me just tell you about its Features…